If your lab doesn't like its Opentrons hardware for any reason, we offer a full refund.
You'll have 60 days to try out the equipment in your lab, after which return requests are no longer valid.
The 60 day return period begins when your equipment arrives at your lab, and covers the full amount of your order (i.e. the amount found on your PO, credit card or pro-forma invoice), including shipping costs.
To be eligible for a return, your items must be:
Undamaged and in the same condition that you received it.
Free of contamination.
In the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, per the policies above, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 20 business days. Our support team will send you a pre-paid shipping label.
Regarding late or missing refunds (if applicable):
If you haven’t received your refund within 4 weeks, please first double-check your account. Next, contact your credit card company or your bank, as it may take some time before your refund is officially processed or posted. If you’ve done this and you still have not received your refund, please contact us at email@example.com.