We're sorry to hear that something broke!

It would be awesome if you could include a couple things in your email to us to help us get a head start in figuring out what went wrong:

  1. Please list your app and robot versions.
  2. Attach your protocol.
  3. Include a screenshot of the issue or error message if you have them.
  4. If the problem is with the actual run on the robot let us know if you've had the same problem with Python protocols. If no, contact ux@opentrons.com. If yes, you probably want to email support@opentrons.com instead.

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