We're sorry to hear that something broke!
It would be awesome if you could include a couple things in your email to us to help us get a head start in figuring out what went wrong:
- Please list your app and robot versions.
- Attach your protocol.
- Include a screenshot of the issue or error message if you have them.
- If the problem is with the actual run on the robot let us know if you've had the same problem with Python protocols. If no, contact email@example.com. If yes, you probably want to email firstname.lastname@example.org instead.