If you've placed an order with us, but you need to:
- ⚠️ Change an item.
- ⚠️ Decrease the quantity of an item.
- ⚠️ Remove an item.
- ⚠️ Cancel your whole order.
Please let us know within 3 business days of placing the order. After 3 business days, we'll have to charge you a restocking fee of 10% of the edited items' value. 😔
On the other hand, you can always freely:
- ✅ Add a new item.
- ✅ Increase the quantity of an item.
Why we have to charge a restocking fee
We start working on your order immediately after you place it with us.
To build high-quality products, we have meticulous processes for production and quality assurance. And to deliver products reasonably quickly, we scale our production and inventory to match customer demand.
Editing an order after it's placed can disrupt these processes, and even impact orders from other customers.