Benefits

At Opentrons, we want you to focus on science.

Our 12-month Extended Warranty provides you with assurance your automation is always in excellent condition to maximize uptime. By purchasing this 12-month Extended Warranty, you get the following benefits for your Opentrons system:

  • Extended warranty, maintenance and repairs on parts, modules and provisions for replacement of the entire OT-2 and modules.

  • Includes a semi-annual health check to ensure instrument performance.

  • Free standard shipping (lead times vary per area)

  • Faster parts and unit replacement without waiting for an onsite service engineer

Opentrons is the only company that offers a unit replacement when our team has deemed it eligible for a replacement and if the hardware serial number is covered by our 12-month Extended Warranty.

Exclusions

This 12-month Extended Warranty does not include coverage for the following:

  • Pipettes

  • Repairs and replacement requests caused by accidents, misuse, abuse or neglect

  • Integrated devices

  • Protocols and Software

  • Reagents and Consumables

Each of our 12-month Extended Warranty is associated with a hardware serial number. We do not cover Opentrons hardware with a serial number that is not associated with the 12-month Extended Warranty contract.

60 Day Warranty & 1st Year Warranty vs. the 12 month Extended Warranty

We are offering a 12-month Extended Warranty to give you ease of mind so you can focus on your assays and not the logistics of a system maintenance, repair or replacement after the 60 day and 1st year warranty has ended. The 12-month Extended Warranty starts at month 13 but needs to be purchased within 60 days of hardware purchase. There are no more warranties available for sale after the 24 month period.

Purchasing FAQs

Eligibility

The 12-month Extended Warranty is available to all direct customers purchasing Opentrons hardware. This warranty is currently not available to purchases made via a distributor nor is it available for second hand Opentrons hardware purchased outside of Opentrons.

How to purchase

The 12-month Extended Warranty can be purchased by contacting your account sales executive.

Price

The 12-month Extended Warranty is priced at 25% of the cost of the equipment the warranty was purchased for.

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