Uninstall the Opentrons App

If you’re experiencing problems with your Opentrons App, or if you’d simply like to remove it from your system, you can uninstall it by following the steps below.

Standard uninstallation

Windows

1. From the Start Menu, open “Add or remove programs”
2. Find the entry for “Opentrons” 

  • There may be a version number in the name, too
  • For example: “Opentrons v3.4.0”

3. Click on the entry and click “Uninstall”

Mac

1. Locate the application file

  • It is probably in your “Applications”  directory
  • If you are unsure, use Spotlight to search for “Opentrons”  and press ⌘+Return to open Finder where the file is located

2. Move “Opentrons.app”  to the trash

Linux

1. Locate the application file

  • It will be wherever you put it after you downloaded it
  • The filename will start with “Opentrons”  and end with “.AppImage” 

2. Delete the application file

Optional: remove configuration files

If you’re experiencing problems with your app, clearing out the configuration files before reinstalling can sometimes help resolve issues. Please note that if you clear out the configuration files and reinstall the app, all your previous preferences (including your support chat identity) will be lost.

To remove your configuration files, delete the following directory:

  • Windows 10: C:\Users\your_user_name\AppData\Roaming\Opentrons 
  • Linux: /home/your_user_name/.config/Opentrons 
  • Mac: /Users/your_user_name/Library/Application Support/Opentrons 

Please remember to replace “your_user_name”  with your actual username in the paths above.

Did this answer your question?